It is the policy of ECAD to ensure fairness, equality of treatment, and consistency across all programs, employment, and volunteer activities. ECAD values open communication and believes that most concerns can be resolved constructively through respectful dialogue.

All individuals—employees, applicants, candidates, clients, graduates, and volunteers—have the right to raise grievances or appeal decisions that they believe are unfair, inconsistent, or detrimental. ECAD provides a clear, confidential, and impartial process for doing so, ensuring that every concern is heard and addressed promptly.

Senior leadership, supervisors, and staff share responsibility for fostering an environment where concerns are welcomed and resolved early, before they escalate into formal conflicts. No person will experience retaliation or adverse treatment for raising a grievance in good faith.

Filing a Grievance

1. Informal Resolution – ECAD encourages individuals to first make reasonable efforts to resolve issues directly and informally whenever possible. Many concerns can be effectively addressed through open communication before initiating a formal grievance. 
2. Formal Complaint – If the issue remains unresolved after informal efforts, please complete and submit this grievance form so that it can be reviewed through ECAD’s formal process.

Process & Timeline

• Complete the Grievance Form
• ECAD will review and respond within 14 working days.
• If you are dissatisfied, you may appeal in writing to the Executive Director.
• If unresolved, you may appeal to the ECAD Board of Directors. Contact details will be provided upon request.

Confidentiality & Fairness: Grievances are handled confidentially and without prejudice. ECAD prohibits retaliation against anyone who raises a concern in good faith.